This page summarises the terms you need to know when enrolling at Kulaçsu Swimming Academy. By buying a package you accept these terms; our reception is always available for questions.
Enrolment steps
- Book a free level assessment.
- Buy the package for the recommended level and session online or at reception.
- Complete the health declaration form and privacy consents; a parent’s signature is required for under-18s.
- Collect your cap and lane wristband at the first lesson.
Make-ups and freezing
- If you cannot attend a lesson, tell reception or our WhatsApp line at least six hours in advance.
- Monthly packages include 2 make-ups and term packages 5; make-ups are used in another session of the same level within the package period.
- For breaks of more than two weeks documented by a doctor’s note, the package is frozen for the length of the note.
- Lessons cancelled by the club (pool fault, public holiday) are made up automatically.
Refunds
Cancellations before the first lesson are refunded in full. After the first lesson, unused lessons are refunded at list price in line with Consumer Protection Law No. 6502. For discounted term packages, lessons already taken are charged at the undiscounted monthly rate.
Payment and invoices
You can pay by credit card, debit card or bank transfer; term packages can be split into three instalments with partner cards. Your e-archive invoice is emailed to you. The sibling discount is 10% for the second and subsequent siblings and can be combined with other discounts.
Photos and video
Technique videos are shared only with the parent. Promotional photos are used only with written explicit consent and in a way that does not feature faces prominently.